LoadVM refund exceptions, subscription cancellation, end-of-period downgrades and prorated upgrades explained.
Last updated: 29 September 2026
Payments are generally non-refundable. LoadVM does not offer automatic refunds for a change of mind, unused days, unused test allowances, cancellation or a downgrade. This policy does not limit any refund, cancellation or other remedy required by applicable law.
A refund may be considered at our discretion, case by case, only if no paid features were used during the billing period covered by the payment being reviewed. Free or guest tests outside the paid plan do not by themselves disqualify the request. Meeting that condition does not guarantee approval. We review the payment, service activity and circumstances before deciding. A refund request does not automatically cancel renewal.
Contact [email protected] or open a billing support ticket from your account. Include your account email, payment or invoice reference, payment date and the reason for your request. Do not include full payment-card details, passwords or private keys. We will explain the decision after reviewing the relevant records.
Request cancellation in Plans & billing before your next renewal. Your paid access continues until the end of the current billing period, then the account returns to Free and recurring renewal stops. Check the confirmation and displayed end date. If the option is unavailable, contact support before renewal. Cancelling does not refund the remaining days or erase amounts already owed.
You may request a lower plan during a billing period. The lower plan takes effect when that paid period ends. You keep the current plan until then, and the next period is charged at the confirmed lower rate. There is no refund or unused-time credit for scheduling a downgrade. The date is your subscription renewal date, not necessarily the end of a calendar month.
A confirmed upgrade changes your access for the remaining time in the current period. We calculate the unused portion of the old plan and the cost of the new plan for that same remaining time. The difference is a prorated billing adjustment, not a cash refund. It is included in the next invoice unless the confirmation shows a separate charge. The next full period is billed at the new plan price.
For illustration only: if a 30-day billing period costs $20 on your old plan and $40 on your new plan, an upgrade with 15 days remaining creates a $10 unused-plan credit and a $20 new-plan charge, leaving a $10 adjustment. The next full period is $40. Actual calculations use the remaining billing time and applicable prices, discounts and taxes shown in your billing confirmation.
If an exception is approved, we will confirm the amount and payment method. Processing time depends on the payment provider and your financial institution. Report duplicate charges or suspected billing errors so we can investigate; statutory rights are unaffected. A declined discretionary request does not prevent you from exercising a right provided by law.